Return & Refund

Thank you for shopping with ThreadMint – Wear what you are!
We want you to feel confident every time you order with us. This page explains how returns, refunds, and exchanges work for your online purchases.
Statutory rights: Where EU consumer withdrawal rights apply, you may notify us within 14 days of receiving your goods that you wish to withdraw, without giving a reason. You then have 14 days to send the goods back. Email info@threadmint.store with a clear statement of withdrawal and your order details. Our voluntary 30-day return offer and its condition requirements do not restrict your statutory withdrawal or defective-goods rights. Original packaging is not a condition of statutory withdrawal; deductions may apply for handling beyond what is necessary to check the goods.

• You can request a return within 30 days of receiving your order.
• Items must be:
  • Unused and unwashed.
  • In the same condition you received them.
  • In the original packaging (including tags, labels, and any accessories that came with the product).

If an item shows signs of wear, damage, stains, or strong odors, we may not be able to accept your return.

To start a return, please contact our support team:

• Email to info@threadmint.store
• Include:
  • Your order number.
  • The item(s) you want to return.
  • The reason for your return, if you wish to share it. No reason is required for statutory withdrawal.
  • Photos (if the item is damaged, defective, or incorrect).

Our team will guide you through the next steps and provide the return address or additional instructions if needed.

Return shipping costs: For returns due to a change of mind, fit/size preference, or other customer preference, the customer is responsible for return shipping costs. If an item arrives damaged, defective, or incorrect due to our or our fulfillment partner’s error, ThreadMint will cover reasonable return or replacement shipping costs after the issue has been confirmed by our support team.

• Once your returned item is received at our centre, we will send a confirmation email acknowledging receipt.
• We’ll then approve or reject your refund based on the condition of the item and compliance with this policy.
• If approved, your refund can be issued to your original payment method.
  • Refund timing: For a statutory withdrawal, we reimburse payments without undue delay and no later than 14 days after receiving your withdrawal notice, subject to the legally permitted right to withhold reimbursement until we receive the goods back or you provide evidence of having returned them. We use the original payment method unless otherwise expressly agreed. Your bank or payment provider may take additional time to display the credit.
  • For a valid statutory withdrawal, reimbursement includes the original standard delivery charge where required by law; additional charges resulting from your choice of a more expensive delivery method are not reimbursed. For voluntary returns outside statutory withdrawal rights, any refund of original shipping fees is subject to the voluntary return terms.

We’re happy to help if there’s a problem with your order. You can request an exchange if:

• Your item arrives damaged or defective, or
• You received the wrong product, size, or design.

The following exclusions apply to our voluntary return offer. Statutory exceptions are explained where relevant; your statutory rights concerning withdrawal and defective or incorrect goods remain unaffected:

• For digital downloads, statutory withdrawal rights are lost only where the legal conditions are met, including your express consent to immediate supply and acknowledgement that you lose the withdrawal right.
• Goods made to your specifications or clearly personalized, such as apparel bearing a name or message you supplied, may be excluded from statutory change-of-mind withdrawal rights. Printing a standard catalogue design after you order does not by itself make the item personalized. Rights concerning defective or incorrect goods remain unaffected.
• For our voluntary return offer, items must meet the condition requirements above. Statutory withdrawal and defective-goods rights remain unaffected.
• Items Returned Without Authorization.
  • Please do not send your purchase back without first contacting us.
  • Please contact us before returning goods so we can provide the correct return address. A statutory withdrawal does not require our prior approval.

If you’re unsure whether your item is eligible for return, please contact us before placing your order or before sending anything.